A Global Leader in Outsourced
Call Center Solutions

Inbound. Outbound. Call Blending.

Established in 1989, TeleServices Direct now has a worldwide presence with call centers located in the U.S. and the Philippines. Each center features state-of-the-art predictive outbound, inbound and call blending technology. The company manages inbound and outbound customer service and sales campaigns on behalf of some of the world’s largest companies.

TeleServices Direct maintains comprehensive agent training and quality control programs, meticulously managed compliance procedures and an established history of consistent and trusted performance.

  • Who We Are

    We have been providing inbound / outbound call center services to Fortune 500 companies for over 25 years.  We have PCI DSS Level 1 certified domestic and offshore centers to serve our customer needs.

  • What We Do

    We specialize in large-scale outsourced sales-based inbound and outbound call center programs.  We have domestic and offshore call centers.  We maintain world-class agent staffing, training, quality and performance standards.

  • Why Work at TSD

    We teach you conversational sales techniques that can be used throughout your career.  Our sales floors are fun!   The productive environment offers healthy competition with lots of recognition.

Inbound & Outbound Services

  • Customer Service (Welcome / Satisfaction)

  • Enhancements (Up-sells / Cross-sells)

  •  Activation (Conversion / Verification)

  •  Acquisition (New Customer / Win-back)

  •  Surveys (Political / Consumer Trends)

  • Fundraising

Featured Job Postings


    • Agent Pres

    • TSD Global Conducts School Supply Drive for Day Care Center Pupils

      Barabgay Bambang, Taguig City (September 23, 2015) – TSD Global agents conducted an advocacy event to support day care center pupils.

      — Read More —

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    • TeleServices Direct Renews PCI DSS (Level 1) Compliance Certification

      Indianapolis, Indiana (January 26, 2016) – Teleservices Direct announced today that it has renewed its Payment Card Industry Data Security Standard (PCI DSS Level 1) certification, the most rigorous industry-recognized payment-card security standard available globally.


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    • TeleServices Direct Obtains SSAE Type II Compliance Certification

      Indianapolis, Indiana (January 21, 2015) – Teleservices Direct announced today that it has obtained SSAE Type II compliance certification related to certain customers.  The audit relates to operational and system related controls and the suitability of the design and operating effectiveness of those controls to perform the business.